Privacy policy

Our Privacy Policy

At Electronics Expo, we value your trust and are committed to protecting your personal information. We build lasting relationships with our customers by being transparent about how we collect, use, and safeguard your data.
When you visit our website, interact with our services, or make a purchase, we may collect certain information to improve your experience, process orders, and provide personalized support. We handle all data responsibly and in accordance with industry best practices.
This Privacy Policy outlines what information we collect, how it’s used, and the choices you have regarding your data. We are dedicated to maintaining the highest standards of security, privacy, and integrity across everything we do.
If you have any questions or concerns about this policy, please contact our support team at any time.

Changes to this Privacy Notice, Terms of Use and Notices

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or services. When updates are made, we will revise the effective date and, when appropriate, notify users of significant changes.
We encourage you to review this page periodically to stay informed about how we protect your information. Continued use of our website after updates constitutes acceptance of the revised terms.

Changes to this Privacy Notice, Terms of Use and Notices

We collect information that helps us provide better service and enhance your overall experience. This may include personal details such as your name, email address, phone number, billing and shipping information, as well as technical data like IP address, browser type, and browsing activity on our site.
This information is used to process transactions, deliver products, communicate with you, improve our website functionality, and offer relevant recommendations. We may also use data to prevent fraud, ensure security, and comply with legal obligations.
We do not sell your personal information. Any data shared with trusted third parties is strictly for operational purposes, such as payment processing, shipping, or analytics, and is handled with appropriate safeguards.

Law Enforcement and Protection of Users

We may disclose personal information when required to do so by law or in response to valid legal processes, including subpoenas, court orders, or government requests. We may also disclose information when we believe in good faith that such action is necessary to comply with applicable laws, regulations, or legal obligations, or to protect and defend the rights, property, or safety of Electronics Expo, our customers, employees, or others. 

In certain situations, we may use or share information to detect, prevent, or investigate potential fraud, unauthorized transactions, security incidents, or other harmful or illegal activities. This may include working with law enforcement agencies, regulatory bodies, or third-party partners to maintain the safety and integrity of our systems. We take these responsibilities seriously and only share information that is necessary and relevant to the situation.

We may also disclose information when needed to enforce our Terms of Use, resolve disputes, or protect against legal claims. This includes situations where disclosure is necessary to prevent misuse of our services, enforce agreements, or respond to violations of our policies. In all cases, we strive to ensure that any information shared is handled securely and in accordance with applicable privacy laws.

Additionally, we may disclose information to protect the security of our website, prevent abuse, or address technical issues that could impact our users. These actions are taken to ensure a safe and reliable experience for everyone interacting with our services.
Law Enforcement and Protection of Users

Your Privacy Rights

Depending on your location, you may have certain rights regarding the personal information we collect and maintain about you. These rights may include the ability to access, update, correct, or delete your personal data, as well as the right to request information about how your data is used and shared. We are committed to honoring these rights and providing you with transparency and control over your information.

You may also have the right to request that we limit or restrict certain types of data processing, or to object to how your information is used in specific circumstances. Where applicable, you can request a copy of your personal data in a portable format. We take reasonable steps to verify your identity before fulfilling such requests to ensure your information remains secure.

To exercise any of your privacy rights, please contact us using the information provided in this policy. We will respond to your request within the timeframes required by applicable laws and will work to resolve any concerns you may have about your personal information.
Your Privacy Rights

Additional Choice/Opt-Out:

You have the ability to make choices about how your personal information is collected and used. You may opt out of receiving marketing communications from us at any time by following the unsubscribe instructions included in our emails or by contacting us directly. Even if you opt out of marketing messages, we may still send you important transactional or service-related communications.

You may also manage certain data collection preferences through your browser settings, including the ability to block or delete cookies. Please note that disabling some tracking technologies may impact the functionality and performance of our website. We strive to provide clear options so you can control your experience while using our services.

Additionally, where required by law, we provide mechanisms for opting out of the sale or sharing of personal information. We respect your preferences and will process such requests in accordance with applicable privacy regulations.
Additional Choice/Opt-Out:

Notice of Collection

Categories of Personal Information	Business Purpose	Shared with Third Parties for Marketing Purposes?	Retention Period
Name, address, phone number, and product serial number	To fulfill the terms of service of a product you purchase (e.g. Sirius, OnStar, and AllState)	No	We will only retain your information for as long as is necessary for the purposes set out in this policy, as may be required by law (including for tax and accounting purposes), or as otherwise communicated to you. We conduct periodic reviews to ensure that your personal information is not kept longer than necessary, adequate, or relevant for our expressed purposes.
Name, email address, phone number, physical address The tools use cookies and similar technologies to collect and analyze information related to user behavior on our site, such as mouse movements, clicks, user inputs, scrolling, access times, visit duration, pages viewed, IP address (including location), operating system, page reloading, crash data, performance data, and other diagnostic data.	To reconstruct user experience on the website in order to troubleshoot issues, identify and repair technical errors, prevent fraud, implement security measures, and improve user experience	No	We will only retain your information for as long as is necessary for the purposes set out in this policy, as may be required by law (including for tax and accounting purposes), or as otherwise communicated to you. We conduct periodic reviews to ensure that your personal information is not kept longer than necessary, adequate, or relevant for our expressed purposes.
Date of the transaction, the product(s) purchased and the amount spent	To track and credit your transaction for rebate purposes.	We will share details of your transaction (which may include name, address, email address and items purchased) if you link to our Web Site from Alpine-usa.com.	We will only retain your information for as long as is necessary for the purposes set out in this policy, as may be required by law (including for tax and accounting purposes), or as otherwise communicated to you. We conduct periodic reviews to ensure that your personal information is not kept longer than necessary, adequate, or relevant for our expressed purposes.
Name, mailing address, purchase category information, hashed email addresses, and browsing information	To bring offers of interest	Only hashed email addresses (an anonymized string of characters created from your email address).	We will only retain your information for as long as is necessary for the purposes set out in this policy, as may be required by law (including for tax and accounting purposes), or as otherwise communicated to you. We conduct periodic reviews to ensure that your personal information is not kept longer than necessary, adequate, or relevant for our expressed purposes.
Name, social security number, address, birth date, and credit card number	To request a credit report from third parties only if financing option is requested	No	We will only retain your information for as long as is necessary for the purposes set out in this policy, as may be required by law (including for tax and accounting purposes), or as otherwise communicated to you. We conduct periodic reviews to ensure that your personal information is not kept longer than necessary, adequate, or relevant for our expressed purposes.
IP address; login; password; computer and connection information such as your browser type and version; operating system and platform; purchase history; confirmation when you open e-mail that we send you; the URLs which lead you to and around our Website and other sites on the World Wide Web, including the date and time; the pages and or products you viewed or searched for.	To personalize, improve, and enhance website services	No	We will only retain your information for as long as is necessary for the purposes set out in this policy, as may be required by law (including for tax and accounting purposes), or as otherwise communicated to you. We conduct periodic reviews to ensure that your personal information is not kept longer than necessary, adequate, or relevant for our expressed purposes.
Name, email, zip code, items ordered	To enable shoppers to ask questions of customers who bought the items they are considering	No	We will only retain your information for as long as is necessary for the purposes set out in this policy, as may be required by law (including for tax and accounting purposes), or as otherwise communicated to you. We conduct periodic reviews to ensure that your personal information is not kept longer than necessary, adequate, or relevant for our expressed purposes.
Contact information	To provide you with recall information about a product you have ordered	No	We will only retain your information for as long as is necessary for the purposes set out in this policy, as may be required by law (including for tax and accounting purposes), or as otherwise communicated to you. We conduct periodic reviews to ensure that your personal information is not kept longer than necessary, adequate, or relevant for our expressed purposes.
Credit card and financial information, name, billing address, and the amount of your purchase	To complete, verify and authorize the purchase	No	We will only retain your information for as long as is necessary for the purposes set out in this policy, as may be required by law (including for tax and accounting purposes), or as otherwise communicated to you. We conduct periodic reviews to ensure that your personal information is not kept longer than necessary, adequate, or relevant for our expressed purposes.
Name, telephone number, email address and shipping information	To deliver your purchase; to prevent fraudulent or security risks from placing an order; to facilitate the return of a purchased product	No	We will only retain your information for as long as is necessary for the purposes set out in this policy, as may be required by law (including for tax and accounting purposes), or as otherwise communicated to you. We conduct periodic reviews to ensure that your personal information is not kept longer than necessary, adequate, or relevant for our expressed purposes.
Content of chat or customer service communications; email address or telephone number	To assist in addressing customer inquiries and improve customer service	No	We will only retain your information for as long as is necessary for the purposes set out in this policy, as may be required by law (including for tax and accounting purposes), or as otherwise communicated to you. We conduct periodic reviews to ensure that your personal information is not kept longer than necessary, adequate, or relevant for our expressed purposes.